Chris G’s Best Yelp Reviews: Turo (Formerly RelayRides) 2/5 Stars

Turo (Formerly RelayRides)
Car Rental, Car Share Services
Los Angeles, CA 90046

Relay Rides is great if you’re looking for a long-term car rental. But beware! They’re less enthusiastic about short-term car rentals.

I live a half-mile radius (Hollywood/Western) of 15 cars that require at least 5 days for car rentals and there is no way to filter this annoyance out through the app. Basically I live near a couple of douchey people who make a living by offering ‘their’ fleet of Priuses for a minimum of 5 to 7 days. Once again, there is absolutely NO way to filter these asshats out through the search function on the app. So if you want to connect to renters who offer only day rentals, like going to Laguna from Los Angeles for a day excursion, happy weeding.

I emailed RelayRides about it and their customer support person Wendy writes back to me a confusing sentence with grammatical and spelling errors after an automated “Thank you for contacting RelayRides!”:

“many of the vehicles listed the owner’s do not have a minimum time that you would need to rent the vehicle.”

So great, I take the time to write to customer support and they basically dismiss my message in broken English and tell me that no there are many short-term options. Not helpful. I doubt they forwarded this message I sent to management after I asked them to, so I’ll use Yelp and write it in caps lock:

PLEASE CREATE A FILTER FOR FINDING SHORT-TERM RENTALS ON THE APP! There is an option for finding long-term car rentals. Why not short-term car rentals?

Useful: 11  Funny:Cool: 2