Chris G’s Best Yelp Reviews: Vons – 2/5 Stars

$$ Grocery
4520 Sunset Blvd
Los Angeles, CA 90027

Their ‘world class’ customer service is laughable!

So their cashier-slash-bagger Michael didn’t give me one of the three groceries I’ve purchased with my friend. I had to call into the store and see if they had the pasta that Michael apparently put into another bag that he didn’t give us. It was irritating. Why put two items in one bag and one item into a whole new bag? My friend biked back to retrieve the third item. And I complained to Vons’ online customer service about the incident.

Vons Customer Service Team wrote me back:

Thank you for your recent correspondence regarding items left at the checkstand. We apologize for any dissatisfaction this may have caused you and appreciate the opportunity to respond.

You expressed your concerns regarding the cashier, Michael. At Vons we strive for world class customer service and a positive shopping environment. This incident certainly does not reflect our standards to this commitment.

At your earliest convenience, please return to the store with the receipt and speak with a Store Associate at the Customer Service Booth. We will be happy to rectify the situation.

I come in. The store associate guy at the Customer Service Booth, like, shrugged. “Uh, you got your bag back, and he probably was really busy.”

Rectification from ‘world class’ customer service team:

$10 Gift Certificate?

$5 Gift Certificate?

Free Bagel?

Free Hug?


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